A Zoom Thanksgiving Leaves Big Turkey in a Tailspin

In Marker

Inside Butterball’s fight to save the holiday — and its business

From my article in Marker, posted Oct. 14, 2020

Rebecca Welch remembers all too well the Thanksgiving Day she pulled the turkey out of the refrigerator to prep it for the oven and, with a crowd of in-laws standing around watching, realized it was still frozen solid. “I tried to remember everything I knew about thawing, but I was panicking,” she says. Finally, Welch did what some 100,000 other people do every year around Thanksgiving: She called Butterball’s Turkey Talk Line for help. The person at the other end talked her through the warm-water fast-thaw hack, and Thanksgiving was saved….Read more

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